VanDesk

Who we are

VanDesk is an AI-powered business management platform for tradespeople. We are committed to protecting your personal data.

VanDesk
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hello@vandesk.app

What data we collect

• Account information (name, email, business details)
• Customer data you add to the platform (names, phone numbers, email addresses, postcodes)
• Call recordings and transcripts from inbound calls handled by our AI receptionist
• Invoice and payment records
• Usage data and analytics

How we use your data

• To provide the VanDesk service
• To process invoices and send communications on your behalf to your customers
• To improve our AI systems

We never sell your data to third parties.

AI and automated processing

VanDesk uses AI to qualify inbound leads, suggest pricing, and draft invoice chasers. All AI actions that affect customers require your explicit approval before anything is sent.

Your customers' data

You are the data controller for your customers' data. VanDesk acts as a data processor. You are responsible for having a lawful basis to process your customers' data.

Data retention

We retain your data for as long as your account is active. You can request deletion at any time by emailing hello@vandesk.app.

Your rights

Under UK GDPR you have the right to access, correct, delete, and port your data. Contact hello@vandesk.app to exercise these rights.

Cookies

We use essential cookies only for authentication. No advertising or tracking cookies.

Changes

We may update this policy. We will notify you by email of any material changes.

Contact

hello@vandesk.app